On Bitifinex, we have our dispute system, through which conflicts between our users are settled in the fairest way possible. Our marketplace offers an opportunity for our customers to freely trade cryptocurrency with each other, and the vast majority of the trades go smoothly and successfully. But some cases require the intervention of a third party—our moderators. This article will give you an overview of the dispute resolution process.

Margins are the difference between your offer price and the Bitcoin market price. It determines how much you stand to earn or lose in a trade. What are margins? Margins can set your offer price above or below the market price. They allow users to add a type of sellers’ or buyers’ “fee” when making a trade. How do margins relate to selling crypto? When selling crypto, a positive margin (+) gives you profit since you ask a trader to buy your crypto at a higher price than the current market price. Selling crypto at a negative margin (-) will lower your profit since you are asking to sell your crypto at a rate lower than the market price. How do margins relate to buying crypto? When buying crypto, a positive margin (+) means that you’re buying crypto at a price higher than the market price, and a negative margin (-) means that you’re buying crypto at a lower price than the market. Buying crypto with a negative margin (-) typically means you save money.

A P2P exchange gives traders the freedom to choose the other traders they want to trade with, unlike centralized or decentralized exchanges.

Two-factor authentication (2FA) is an additional layer of security where the user must verify that they own the account with a code. 2FA is often used to protect the user’s credentials, information, and any resources within the system. Only the user can access their specific 2FA alert, which is sent via Authy, Google Authenticator, or email. 2FA is a secondary layer of security used to safeguard your account. With an authenticator, you receive a code you will need to input to log in to your account or complete any trades. There are several different types of authenticators, or 2FA methods, you can use. The three options are: Google Authenticator Twilio Authy Email To set up 2FA, you’ll need to first set up your security questions in your account settings.

Bitcoin address is your unique address that you give out to others when you want to receive bitcoin from others. You need to open an Bitcoin wallet and Blockchain is a good option (https://blockchain.info/wallet/#/)

Verifying your account will make it easier for you to trade Higher KYC levels will bring more benefits to your account. To verify your account, you need to fulfil 2 requirements of the system, including: Provide identification documents issued by your country’s government (including Citizen ID, Driver's License, Passports, and Identity Cards...). Provide your portrait just by sitting in front of the Camera. Note: Please upload images that display clearly and exactly as requested, if you upload the wrong image too many times, your account may be temporarily locked.

Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoin, the minimum is 0.001 BTC.

When you open a trade (buy or sell bitcoin with other person): The specified amount of bitcoins from seller are frozen Buyer will make the payment and confirm "Made as paid" to seller bank account with confidence (because Bitcoins from seller are frozen on the platform) Seller then check his bank account and press "I have receive the payment" Then the Bitcoins will be unfrozen and released to Buyer wallet. Both of traders can change the trade to disputed, chat together and provide proof of payments to us. In case of problems, our support team will resolve base on evidences provided by both sides. The process is the same with other crypto-currencies such as: ETH, BCH, USDT

Bitcoin is a decentralized digital currency, it is not backed by any single country or bank and is usable anywhere in the world by anyone with a computer or smartphone and access to the Internet. To read up more on what Bitcoin is you can take a look at these websites.